Returns & Exchanges

At Velour, we want you to be completely satisfied with your beauty experience, which is why we offer a 30-day return window for products in their original, unused condition. If your purchase doesn't meet your expectations, we are here to help you find the perfect match.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely place the items in their original packaging, ensuring all protective seals are intact to qualify for a full refund.

• 3.
  Print and Ship

  Download and print your prepaid shipping label, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund or ship your exchange within 5-7 business days.